1. Who handles payments and refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
To request a refund, look up your order at paddle.net with the email address you paid with, or email support@scorecookie.com with your order ID and we will pass the request to Paddle.
2. Full refund within 14 days
You can get a full refund of any purchase within 14 days of the payment date. You do not need to give a reason.
3. After 14 days
After 14 days we do not refund a purchase because you changed your mind, and we do not refund the unused part of a pass, except as described in sections 4 and 5.
4. Ending a pass early where the law gives that right
If the law where you live lets you end a pass of one month or longer before it runs out, you can do so at any time. For customers in the Republic of Korea, this right comes from Article 31 of the Door-to-Door Sales, etc. Act. We refund:
- the amount you paid,
- minus the share of the pass for the days from the payment date until we receive your request, whether or not you used the Service on those days,
- minus a cancellation fee of 10% of the amount you paid.
Example: you pay US$90 for a 90-day pass and end it on day 30. The refund is US$90 − US$30 − US$9 = US$51.
5. If the Service is not as described
If what you bought is materially different from what we described or advertised, or we cannot provide it, you can get a full refund within 3 months of the payment date or within 30 days of when you found out, whichever is later. This applies after the 14-day window as well.
6. What a refund ends
- Any refund, full or partial, ends access to the purchase it refunds on the day the refund is approved.
- A pass that covers several subjects is one purchase and is refunded as a whole.
- Your practice history stays in your account.
7. Amount and method
We refund the amount you actually paid, after any discount and including any tax charged, in US dollars. Paddle returns it to the payment method you used.
8. Your statutory rights
This policy does not limit any right you have under the consumer protection law of your country.